DSG International, owner of www.Dixons.com has signed a £120m, seven-year, call centre outsourcing deal with services firm Capita.
Under the terms of the deal, which commenced this week, all 900 www.Dixons.com group, DSG staff have transferred to Capita, which will handle the three million enquiries a year.
The Nottingham based call centre will handle calls for www.Dixons.com group, DSG’s four subsidiary companies in the UK and Norway.
The deal is the third outsourcing contract that www.Dixons.com group, DSG has signed this year. In January, www.Dixons.com group, DSG signed a multi-million pound deal to outsource IT systems development, application delivery, infrastructure support and maintenance services to Indian supplier HCL.
Last month, www.Dixons.com group, DSG signed a contract with BT to manage all of its head office and branch telecoms networks.